Refund policy

Last updated: October 29, 2026

You may request a return within 30 calendar days of receiving your order. This includes a change of mind, such as deciding that you do not like an item, as well as a problem with an item you received.

Your return terms

Return window	30 calendar days from receipt of the order
Change-of-mind return postage	You pay the cost of shipping the item back
Restocking fee	None
Other return-processing fees	None
Refund processing	Within 10 calendar days after inspection of the returned item
Return destination	Kowloon, Hong Kong

The return window starts when you receive the order, not when you place it. The 30-day window and the 10-day refund period are calendar days, not business days.

How to request a return

1. Email service@ruemarielle.com within the 30-day window. Use the subject "Return request" followed by your order number to help us identify the request.
2. Include your order number, the item and its colour and size, and the reason for the return. If your request concerns damage, a defect or an incorrect item, describe the issue. Photographs can help, but do not send payment-card details or identity documents.
3. We will provide instructions for identifying and returning the item. Keep a copy of the correspondence and include the order reference with the parcel.
4. Pack the item to protect it during return transit and retain your proof of posting. A trackable service can help you and us locate the parcel if there is a delivery problem.

Please contact us before posting the parcel so we can match it to your request and explain the next steps. This contact process does not shorten the 30-day return window.

Return postage and fees

For a return caused by a change of mind or another reason not caused by us, you are responsible only for the cost of sending the item back. We do not charge a restocking fee, an administration fee or another return-processing fee.

Returns go to Hong Kong. If you are sending the parcel from another country, the carrier will quote an international return postage price. Check that price before arranging shipment. Our US free-shipping offer and US$4.99 outbound shipping rate are not return-postage prices.

Damaged, defective or incorrect items

If you received a damaged or defective item, or a different item from the one ordered, contact us with the order reference and a description of the problem. Keep any packaging that may help establish damage in transit.

We will review the issue and explain the appropriate next steps in accordance with your applicable consumer rights. Contact us before paying for return postage in this situation so the return arrangements can be discussed first.

Return address

RUE MARIELLE
DAAN FASHION JEWELRY CO., LIMITED
RM4, 16/F, HO KING COMM CTR
2-16 FAYUEN ST, MONGKOK
Kowloon, Hong Kong

Include your order reference in the parcel. Keep the carrier receipt and any tracking information until the return and refund have been resolved.

Inspection and refund timing

After the returned item reaches us, we inspect it and match it to the order and return request. We process the refund within 10 calendar days after that inspection. We do not deduct a restocking or return-processing fee.

Our refund-processing period is separate from the time your bank or payment provider takes to display the credit. If you need a status update, email us with the order number and return tracking reference so we can check the return or refund record.

Choosing a different colour or size

If you would prefer a different size or colour, explain this in your return email. We will check the options available for the item. Contacting us about a different option does not reserve stock or guarantee an exchange.

Your rights and contact details

This policy does not remove or limit rights and remedies that applicable consumer law gives you, including where an item is defective or materially different from its description.

For returns and refunds, contact service@ruemarielle.com. RUE MARIELLE is operated by DAAN FASHION JEWELRY CO., LIMITED at the address above.