Shipping & delivery

Last updated: October 29, 2026

This policy explains shipping charges, order preparation and delivery for purchases from RUE MARIELLE. The store is operated by DAAN FASHION JEWELRY CO., LIMITED in Hong Kong.

United States shipping at a glance

Order subtotal	Standard shipping
Below US$49.99	US$4.99
US$49.99 or more	Free

All amounts are in US dollars (USD). The free-shipping threshold applies to the merchandise subtotal used by checkout, not to an amount that already includes the shipping fee. Your shipping charge appears at checkout before you submit your order.

Preparation and estimated delivery

Order preparation	2-3 business days
Estimated US delivery	7-10 business days from the order date, including preparation

The 2-3 business days of preparation are included in the 7-10 business day estimate; they are not an additional period to add to it. Business-day estimates exclude weekends and applicable public holidays.

Delivery dates are estimates rather than appointments or guarantees. Customs checks, public holidays, severe weather and carrier disruptions can affect the actual arrival date. If an order has not arrived within the estimated period, contact us with your order number so we can check its status.

Where orders are dispatched

Orders are dispatched from Kowloon, Hong Kong. Our company and dispatch address is:

DAAN FASHION JEWELRY CO., LIMITED
RM4, 16/F, HO KING COMM CTR
2-16 FAYUEN ST, MONGKOK
Kowloon, Hong Kong

The shipping charges above apply to delivery to the United States.

Check your delivery details

Enter a complete recipient name, street address, city, state and postal code where requested. Check the details again before submitting payment. If you notice an error after placing an order, email service@ruemarielle.com promptly with the order number and the correction.

We will check whether the order can still be changed. A request does not automatically stop preparation or shipment, and an address may no longer be changeable after the parcel has been handed to the carrier.

Shipment status and delivery problems

Keep your order and shipment communications. If tracking information has been supplied, use it to check the carrier's latest update. Contact us if the information is unclear or the parcel has stopped progressing.

If a parcel is marked as delivered but you cannot locate it, check the address on your order, any delivery note and the usual safe places at the property. Then send us your order number and the delivery information so we can help investigate.

If the parcel or an item arrives damaged, keep the packaging while contacting us. Photographs, if available, can help us understand what happened. For an incorrect, damaged or defective item, follow the instructions in our Returns and refunds policy.

Destinations outside the United States

Our published US prices and delivery estimate do not automatically apply to other countries. Enter your destination at checkout to see whether a delivery method is available and what it costs. If checkout does not offer a shipping method for your address, we cannot accept an online order for that destination.

Customs and taxes

Orders cross an international border when sent from Hong Kong to another country. Destination authorities may inspect a shipment or assess duties, import taxes or other customs charges. These are separate from the US$4.99 standard shipping charge or the free-shipping offer. The shipping offer is not a promise that customs charges cannot arise.

If you need information about a destination before buying, contact us before placing the order. Any tax calculated by our checkout is shown there; it should not be assumed to cover every charge that a customs authority may assess separately.

Shipping enquiries

Email service@ruemarielle.com with your order number and a short description of the problem. For changes to an order, include the requested correction. For a delivery problem, include any tracking reference already supplied to you.

For return shipping, use the separate Returns and refunds policy. The outbound delivery rates on this page do not set the price a carrier will charge you to send a return to Hong Kong.