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For a question about an item, an existing order or a return, use the form below or the customer-care email shown on this page.

Help us find the right information

  • For an existing order, include its order number and a short explanation of the issue.
  • For sizing or product details, include the product name or link, colour and size you are considering.
  • For a delivery enquiry, include any tracking reference already supplied to you.
  • For a return, include the order number, item and reason for returning it. Photos can help explain damage or an incorrect item if they are available.

Do not send full payment-card numbers, security codes, account passwords or identity documents through this form or by email.

You can also read our Shipping policy, Returns and refunds policy and Help and FAQs before getting in touch.

Email: service@ruemarielle.com

DAAN FASHION JEWELRY CO., LIMITED
RM4, 16/F, HO KING COMM CTR, 2–16 FAYUEN ST, MONGKOK, Kowloon, Hong Kong

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