Terms of service
Last updated: October 29, 2026
1. Who operates this store
RUE MARIELLE is the trading name used for this online store. DAAN FASHION JEWELRY CO., LIMITED operates the store from RM4, 16/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONGKOK, Kowloon, Hong Kong. Contact us at service@ruemarielle.com.
These terms explain the use of the website and purchases made through it. Our Shipping policy, Returns and refunds policy and Privacy policy provide information for the parts of your purchase they cover. Read them before ordering.
2. Product descriptions and sizing
Check the description, measurements, available colours and sizes on the individual product page. Letter sizes can vary between styles, so use the measurements provided for that item rather than assuming every item with the same size label has the same fit. Email us if you need clarification before buying.
We display product photographs and colour descriptions to help you choose. Screens and display settings can affect how a colour appears. This does not exclude your rights if an item is materially different from its description.
The options you select determine the item in your cart. Check the colour, size and quantity again at checkout. Product availability can change; if we cannot fulfil an item in your order, we will contact you about the problem rather than assume that you accept a different item.
3. Prices and currency
Our store prices are in US dollars (USD). The product price, selected quantity, applicable shipping charge and any tax calculated by checkout are shown before you submit the order. Check the final total before authorising payment.
For US standard delivery, shipping is free when the qualifying merchandise subtotal is US$49.99 or more. Below that subtotal, standard shipping is US$4.99. Other destinations use the delivery methods and rates available for the entered address at checkout.
Any separately assessed customs charges are distinct from our shipping offer. Read the customs information in the Shipping policy and contact us before ordering if you need clarification about your destination.
4. Placing an order and payment
To order, choose the required product options and quantity, review the cart, enter the requested contact and delivery details, and review the checkout total. Use a payment method that you are entitled to use. The available payment options are those displayed by checkout for the transaction.
Provide an email address at which you can receive communications about the order and complete delivery details. Keep the order reference so we can locate the purchase if you contact us.
If payment is interrupted or you are unsure whether an order went through, check for an order confirmation before trying again. Contact us with the details you have if you think a payment or order was duplicated. Do not send a full card number, security code or account password by email.
5. Changes, cancellations and order problems
Email service@ruemarielle.com as soon as possible if you need to amend or cancel an order. Include its reference and the change you want to make. We will check the actual preparation and shipment status before explaining what is still possible.
A change or cancellation request does not itself stop the order. An amendment may no longer be possible after dispatch. If the parcel is already on its way, the return process may be the relevant next step; we will explain that when responding to your request.
If there is a product, pricing or processing error that affects your order, we will contact you about it. Nothing in these terms authorises us to impose a different item or an increased payment on you without your agreement.
6. Preparation and delivery
Orders dispatch from Kowloon, Hong Kong. Preparation takes 2-3 business days, and estimated US delivery is 7-10 business days from the order date, including preparation. These are estimates, not guaranteed delivery appointments.
Read the Shipping policy for delivery charges, the meaning of the estimates, address corrections and delayed, missing or damaged parcels. If checkout offers no shipping method for your destination, an online order for that address cannot be completed.
7. Returns and refunds
You may request a return within 30 calendar days of receiving your order. For a change of mind or another reason not caused by us, you pay only the cost of sending the item back. We do not charge a restocking or other return-processing fee.
We process a refund within 10 calendar days after inspection of the returned item. The return address is in Kowloon, Hong Kong. The Returns and refunds policy explains how to contact us, identify the order, send a return and ask about damaged, defective or incorrect items.
These terms do not replace or restrict any additional rights or remedies you have under applicable consumer law.
8. Accounts and personal information
You can browse the store without creating an account. If you choose to use an account, keep its login details secure and contact us if you think someone else has accessed it without permission. Do not use another person's account or submit their personal information without authority.
Our Privacy policy explains how information is handled in connection with browsing, orders, communications and relevant service providers, including Shopify. Available privacy choices do not depend on accepting marketing emails.
9. Website use and content
Do not use the website for unlawful activity, attempt unauthorised access, interfere with its security or operation, or submit material that infringes someone else's rights.
Website text, images and other material may be protected by intellectual property rights belonging to us or their respective owners. Permission to browse the store does not itself give permission to reproduce protected material for commercial use.
External links, where provided, lead to services or information governed by their own terms and privacy practices. Check those practices before providing personal information on another website.
10. Technical issues, updates and your rights
Contact us if a technical problem prevents you from checking product information or completing checkout. Avoid repeatedly submitting payment while the outcome of an earlier attempt is uncertain.
We may update website information and these terms. Revised terms will be posted here with an updated date. A later website update does not remove mandatory rights relating to an order you have already placed. Nothing in these terms excludes a right or remedy that applicable law does not permit us to exclude.
11. Contact
RUE MARIELLEDAAN FASHION JEWELRY CO., LIMITED
RM4, 16/F, HO KING COMM CTR
2-16 FAYUEN ST, MONGKOK
Kowloon, Hong Kong
Email: service@ruemarielle.com. Include the order reference for a purchase-related enquiry so we can locate the correct record.